Refund policy

You must contact us within 5 calendar days of your items being delivered if you would like to request a return. We may provide you with a pre-paid return label, the shipping and handling costs associated with this service are usually $10.00, which will be deducted from your final refund. If our cost exceeds $10.00, you will be responsible for the return shipping costs of your item(s). If we are not notified within 5 days of receiving the item, it will not qualify for a return/replacement. A final refund for the amount paid (minus $10.00 for shipping and handling charges, if applicable) will be issued as store credit which is good for one year. Shipping charges are non-refundable. Refunds will be made within 7 business days of The Pink Plate receiving the item.

Please contact us to initiate a return.

Returned items must be in brand new condition, unwashed with tags attached (no animal hair, no smoke odor, etc). If an item is returned back to us with a smoke odor, pet odor, pet hair, or any other condition deemed un-sellable, it will not be eligible for return. You may choose to have the item mailed back to you for an additional fee. All unclaimed items will be donated or disposed of  within 14 days of us receiving them.

Items that do not qualify for returns and are final sale items include: jewelry, hats, swimwear, seasonal items, sale and clearance items specifically marked as final sale, tumblers, personalized items, and specifically marked final sale accessories.

At this time, we do not process exchanges. If you would like a different size in an item, we advise that you purchase the new item quickly as stock levels change frequently and return the original item.

If you send back an item that does not qualify for a return, have not received authorization, you return items to the wrong address, return items without receiving an authorization, or we receive a package back from the shipping carrier as undeliverable, then you will be responsible for paying a $10.00 shipping and handling fee. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated or disposed of.

If you have received an item with defects, please contact our Customer Support Team at info@thepinkplate.com within 5 days of receiving your item to inform us of the issue. If we are not notified within 5 days of you receiving the item, it will not qualify for a return/ replacement. Please include a photo of the damage/defect and your order number in your email.

We are not responsible for damage to clothing caused by improper care, washing outside of the manufacturer’s recommended settings, handling, or incorrect sizing.

The colors of merchandise may vary due to photography lenses, lighting, and screen resolution. Clothing patterns may naturally vary. These situations do not qualify as defects, though the buyer may choose to return the product(s) following the standard return policy in these instances. 

If you have any questions at all, please email us at info@thepinkplate.com.